Delivery, Returns & Exchanges

We want you to feel confident when ordering from Outform. Here’s everything you need to know about how your piece is made, delivered, and what happens if something isn’t right.

Made for You

Our pieces are made to order, which means we begin producing your piece once your order is confirmed.

Please allow approximately 2–3 weeks for production and delivery.

We’ll keep you updated along the way, and if there are any unexpected delays, our team will get in touch with you.

Changed Your Mind?

We understand that sometimes things change.

For our standard pieces, you may request a return or exchange within 14 days of receiving your order, in accordance with applicable consumer protection requirements.

To help us accept your return, the piece should be unused and kept in its original condition.

Because every piece is produced specifically after an order is placed, we encourage you to review the product dimensions, materials, and details carefully before confirming your purchase.

Customized Pieces

If we create a piece specifically to your preferences — such as a custom fabric, colour, wood finish, dimensions, or other modification — it is made especially for you.

For this reason, customized pieces cannot be returned or exchanged due to a change of mind, where permitted by applicable law.

Of course, if your piece arrives damaged, defective, or different from what you ordered, we’ll make it right.

If Something Isn’t Right

Every Outform piece is carefully inspected before leaving us.

If your order arrives damaged, has a manufacturing defect, or doesn’t match what you ordered, please contact us as soon as possible and send us a few photos or videos of the issue.

Our team will review it and arrange the appropriate repair, replacement, or refund in accordance with applicable consumer protection requirements.

If the issue is our responsibility, you won’t be charged for the necessary collection or replacement.

A Note on Natural Materials

Part of what makes each Outform piece unique is the character of its materials.

Natural variations in wood grain, texture, pattern, and tone are completely normal, so your piece may have subtle differences from the photographs you see online.

These small variations are part of the material rather than defects.

Need Help?

If you have any questions about a piece before ordering — from dimensions and materials to finishes and delivery — get in touch with us.

We’d rather help you choose the right piece from the beginning and make sure you’re happy with what arrives in your home.