Terms of service
Terms of Service
Last updated: September 2026
Welcome to Outform Furniture. By accessing our website or placing an order with us, you agree to the following Terms of Service. Nothing in these terms is intended to limit any rights available to you under applicable Egyptian consumer protection law.
1. Products
We aim to represent our products as accurately as possible through photographs, descriptions, dimensions, materials, and other information displayed on our website.
Colours may appear slightly different depending on lighting and screen settings. Natural materials such as wood may also vary in grain, texture, pattern, and tone. These natural variations are part of the character of the material and are not considered defects.
2. Made-to-Order Products
Outform furniture is made to order, meaning production begins after your order is confirmed.
Please allow approximately 2–3 weeks for production and delivery, unless otherwise stated on the relevant product page.
If a significant unexpected delay occurs, our team will contact you with an update.
3. Orders
Please review all product details, dimensions, quantities, finishes, and delivery information carefully before placing your order.
An order is considered confirmed once payment has been successfully received and the order has been accepted by Outform.
We may cancel an order where reasonably necessary, including in cases of payment issues, product availability, suspected fraudulent activity, or genuine pricing or website errors. If we cancel an order that has already been paid for, the applicable amount will be refunded.
4. Pricing & Payment
All prices displayed on our website are in Egyptian Pounds (EGP) unless otherwise stated.
Payment can be made using the payment methods available at checkout.
Where installment options are offered, eligibility, fees, payment schedules, and other conditions may be determined by the relevant payment provider.
5. Delivery
Outform offers complimentary delivery across Egypt.
As our furniture is made to order, please allow approximately 2–3 weeks for production and delivery.
Once your order is ready, our team will contact you to coordinate delivery.
Customers are responsible for providing accurate delivery information and ensuring that entrances, doorways, elevators, staircases, and other access points can accommodate the dimensions of the ordered furniture.
6. Returns, Exchanges & Refunds
Eligible standard products may be returned or exchanged within 14 days of receiving the order, subject to our Returns & Refunds Policy and applicable consumer protection requirements.
Returned products must be unused, undamaged, and in their original condition.
Original delivery is complimentary. For change-of-mind returns or exchanges, the return transportation cost is the customer’s responsibility. The applicable cost will be communicated before collection and may be deducted from the refund.
Approved refunds will be processed through the original payment method.
7. Customized Orders
Products made according to special specifications requested by the customer, including custom fabrics, colours, finishes, dimensions, or other modifications, may not be eligible for change-of-mind returns or exchanges where permitted by applicable law.
This does not affect your rights if an item arrives damaged, defective, or does not match the specifications confirmed in your order.
8. Damaged, Defective or Incorrect Products
Every Outform piece is carefully inspected before delivery.
If your order arrives damaged, has a manufacturing defect, or is materially different from what you ordered, please contact us as soon as possible with your order details and clear photographs or videos of the issue.
Once confirmed, Outform will arrange the appropriate repair, replacement, or refund in accordance with applicable consumer protection requirements.
Where the issue is Outform’s responsibility, Outform will cover the necessary transportation costs.
9. Warranty
Where a warranty applies, its duration and coverage will be stated on the relevant product page or accompanying information.
Warranty coverage does not extend to normal wear and tear, accidental damage, misuse, improper care, unauthorized modifications, or reasonable natural variations in materials, except where otherwise required by law.
10. Product Care
Customers should follow any care instructions provided with their furniture.
Damage caused by improper cleaning, unsuitable cleaning products, misuse, improper handling, or failure to follow reasonable care instructions may not be considered a manufacturing defect.
11. Website Use
The Outform website may only be used for lawful purposes.
You may not misuse the website, interfere with its operation or security, attempt unauthorized access, or use it for fraudulent or unlawful activities.
12. Intellectual Property
The Outform name, branding, product imagery, photographs, graphics, written content, and other original materials displayed on our website may not be reproduced, distributed, modified, or commercially used without permission, except where permitted by applicable law.
13. Privacy
Personal information provided through our website is handled in accordance with our Privacy Policy.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our products, services, website, or applicable requirements.
The latest version will be published on our website.
15. Governing Law
These Terms of Service and purchases made through Outform are subject to the applicable laws of the Arab Republic of Egypt.
Nothing in these terms excludes or restricts consumer rights that cannot legally be excluded or restricted.
Contact Us
For questions about these Terms of Service or your order, contact:
Outform Furniture
Email: outformfurniture@gmail.com
Phone / WhatsApp: 01119761756
Egypt