Refund policy

Returns & Refunds

We want you to feel confident when ordering from Outform. If your piece isn’t right for your space, we’re here to help.

Returns

You may request a return within 14 days of receiving your order, subject to applicable consumer protection requirements.

To be eligible for a return, your piece must be unused, undamaged, and in its original condition.

Please contact our team within the return period to arrange collection.

Return Collection

Delivery of your Outform order is complimentary across Egypt.

If you choose to return an item because you have changed your mind, the return transportation cost is the responsibility of the customer. We will confirm the collection cost with you before arranging the return, and it may be deducted from your refund.

If your item is being returned because of a confirmed manufacturing defect, damage on delivery, or an incorrect item, Outform will cover the collection cost.

Refunds

Once your returned piece has been received and inspected, we’ll let you know when your return has been approved.

Approved refunds will be issued through the original payment method. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Any applicable customer-paid return transportation costs may be deducted from the final refund amount.

Exchanges

If you would prefer to exchange your piece, please contact us within 14 days of receiving your order.

The original piece must be unused, undamaged, and in its original condition.

As Outform pieces are made to order, your replacement may require approximately 2–3 weeks for production and delivery.

Any difference in price between the original and replacement item will be adjusted accordingly. Return transportation costs for change-of-mind exchanges are the responsibility of the customer.

Customized Pieces

Pieces made according to special specifications requested by you, such as a custom fabric, colour, finish, dimensions, or other modifications, may not be eligible for return or exchange due to a change of mind, where permitted under applicable law.

If a customized piece arrives damaged, defective, or does not match the specifications confirmed in your order, please contact us and we’ll make it right.

Damaged, Defective or Incorrect Orders

Every Outform piece is carefully inspected before delivery.

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and clear photos or videos showing the issue.

Once confirmed, we’ll arrange the appropriate repair, replacement, or refund at no additional transportation cost to you, in accordance with applicable consumer protection requirements.

Natural Variations

Our furniture uses materials such as natural wood, which can vary slightly in grain, texture, pattern, and tone from one piece to another.

These natural characteristics make each piece unique and are not considered manufacturing defects.

Start a Return or Exchange

To request a return, refund, or exchange, contact our team with your order number and reason for the request.

Email: outformfurniture@gmail.com
Phone / WhatsApp: 01119761756