Shipping policy

Shipping & Delivery Policy

Last updated: September 2026

At Outform, each piece is made to order and carefully prepared before making its way to you. Here’s what you can expect from our delivery process.

Complimentary Delivery Across Egypt

We offer free delivery on all Outform orders anywhere in Egypt.

There are no standard delivery charges added to your order.

Production & Delivery Time

Our furniture is made to order, meaning production begins once your order is confirmed.

Please allow approximately 2–3 weeks from order confirmation for production and delivery.

Once your piece is ready, our team will contact you to coordinate delivery.

While we always aim to deliver within this timeframe, occasional delays may occur. If there is a significant delay affecting your order, we’ll keep you updated.

Scheduling Your Delivery

Before delivery, our team will contact you using the phone number provided with your order to arrange delivery.

Please make sure your delivery address and contact information are complete and accurate when placing your order.

If you need to update your delivery information, contact us as soon as possible.

Receiving Your Order

We recommend inspecting your furniture when it arrives.

If your piece arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and provide clear photos or videos of the issue.

Our team will review the issue and arrange the appropriate solution in accordance with our Returns & Refunds Policy.

Access to Your Home

Before ordering, please check the dimensions of your chosen piece and make sure it can comfortably fit through your entrance, doorways, corridors, staircases, and elevators.

If you’re unsure whether a piece will fit, contact us before ordering and we’ll be happy to help.

Assembly

Unless otherwise stated on the product page, Outform pieces are delivered fully assembled and ready to use.

The Montu Lounge Chair requires no assembly.

Returns & Return Shipping

While your original delivery is complimentary, if you decide to return or exchange an eligible item due to a change of mind, the return transportation cost is the customer’s responsibility.

The collection cost will be communicated to you before the return is arranged and may be deducted from your refund.

If a return is required because of a confirmed manufacturing defect, damage during delivery, or an incorrect item, Outform will cover the necessary return transportation cost.

For full details, please see our Returns & Refunds Policy.

Contact Us

Have a question about your delivery? Contact our team:

Outform Furniture
Email: outformfurniture@gmail.com
Phone / WhatsApp: 01119761756
Egypt